Shipping & Returns
Made to Order
We are currently operating on a Made to Order basis to reduce waste and only provide for exact demand. Please allow up to a month for garment orders to ship and one week for face masks.
Covid Restrictions
1800 Gallons is based in London which is not currently under any lockdown restrictions. We are fully operational but delays may occur due to unavoidable issues faced by couriers, suppliers and partnered factories and seamstresses. International orders may be subject to additional delays depending on the circumstances of the destination country. If you have any queries about order timelines or have an issue with a current order you have placed please email studio@1800gallons.com and we will get back to you within 24 hours.
UK Shipping
Free shipping on all UK orders over £100 using a tracked and signed delivery service.
EU Shipping
Standard tracked/signed service. Please allow up to 5 business days from despatch.
Please get in touch if you require an express service.
Following the Brexit transition, EU orders will now be subject to VAT and import charges on arrival at their destination. This liability lies with the buyer. We are currently exploring how to minimise and streamline this but please bear with us as we navigate the new legislation.
International/Rest of World Shipping
Standard tracked/signed service. Delivery times vary depending on region.
Please get in touch if you require an express service.
Returns Policy
We hope that you are satisfied with your 1800 Gallons product but should you need to return your purchase we ask that you complete this process within 14 calendar days of delivery.
Please ensure all tags and packaging are in tact and that the product arrives back to us in the same condition as sent.
Items that have been worn, damaged or altered in any way will not be eligible for refund. Face masks are non-refundable due to hygiene purposes.
Items received outside of the stipulated 14 day returns period may not be accepted and a refund may be refused.
Items that have been specially commissioned or had custom alterations are not eligible for return.
If you need to return your order please email studio@1800gallons.com to inform us and to receive further instructions. Unfortunately as we are a very small business we cannot cover return postage costs so please consider carefully before purchasing.
Clearance/Sample Sale Items
Unfortunately we cannot offer refunds for clearance sale items. In this instance we can offer you an exchange or store credit on a future purchase.
Online sample sale items are not valid for return or exchange.
Pre-Orders
Pre-orders allow you to purchase items before the production period has elapsed. Pre-orders are non-refundable but can be exchanged for store credit if the item doesn't suit, provided the studio is notified and the piece has been returned within 14 days of receipt. Please choose carefully and email the studio if you have any queries regarding sizing or colour.