We are operating on a Made to Order basis. Please allow a month for garment orders and a week for face masks to ship.
We are operating on a Made to Order basis. Please allow a month for garment orders and a week for face masks to ship.
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Shipping & Returns

Made to Order

We are currently operating on a Made to Order basis to reduce waste and only provide for exact demand. Please allow up to a month for garment orders to ship and one week for face masks.

Covid Restrictions

1800 Gallons is based in London which is currently under a national lockdown. We are still operating but delays may occur due to unavoidable issues faced by  couriers, suppliers and partnered factories and seamstresses. If you have any queries about order timelines or have an issue with a current order you have placed please email studio@1800gallons.com and we will get back to you within 24 hours.

UK Shipping

Free shipping on all UK orders over £100 using a tracked and signed delivery service.

EU Shipping

Standard tracked/signed service. Please allow up to 5 business days from despatch.

Please get in touch if you require an express service.

Following the Brexit transition, EU orders will now be subject to VAT and import charges on arrival at their destination. This liability lies with the buyer. We are currently exploring how to minimise and streamline this but please bear with us as we navigate the new legislation.

International/Rest of World Shipping

Standard tracked/signed service. Delivery times vary depending on region.  

Please get in touch if you require an express service.

Returns Policy

We hope that you are satisfied with your 1800 Gallons product but should you need to return your purchase we ask that you complete this process within 14 calendar days of delivery.

Please ensure all tags and packaging are in tact and that the product arrives back to us in the same condition as sent. 

Items that have been worn, damaged or altered in any way will not be eligible for refund. Face masks are non-refundable due to hygiene purposes.

Items received outside of the stipulated 14 day returns period may not be accepted and a refund may be refused. 

Items that have been specially commissioned or had custom alterations are not eligible for return. 

If you need to return your order please email studio@1800gallons.com to inform us and to receive further instructions.

Clearance/Sample Sale Items

Unfortunately we cannot offer refunds for clearance sale items. In this instance we can offer you an exchange or store credit on a future purchase.

Online sample sale items are not valid for return or exchange.

Pre-Orders

Pre-orders allow you to purchase items before the production period has elapsed. Pre-orders are non-refundable but can be exchanged for store credit if the item doesn't suit, provided the studio is notified and the piece has been returned within 14 days of receipt. Please choose carefully and email the studio if you have any queries regarding sizing or colour.